HLCL 522 - Quality Management in Health Care Organizations

Credit Hours: 3
This course deals with managing quality from a patient outcome perspective, as well as recognizing the Internet-based quality measures now available to the average consumer when selecting a health care provider. Regulatory oversight for many levels of health care will be covered in this course. Additionally, due to the large number of referrals to providers being based on “word of mouth” advertising, various customer service approaches in health care will be covered. Quality and regulatory environments for aging service will be covered.